Refund policy

You are eligible for a full refund when both of these are true:

• Your refund request reaches us within 7 calendar days of the payment date.
• The package has not yet been delivered.

The 7-day window starts on the date your payment is received, shown on your receipt and in your customer panel.

• More than 7 days have passed since the payment date.
• The package has been delivered — for example, a website has gone live, design files or source code have been handed over, a chatbot or automation has been switched on, or access to a website kit has been granted.
• The order was a custom project with a signed quote that states different terms.

Delivery ends the refund window immediately. A website kit delivered on day one, for example, is non-refundable from that point.

Packages of $1,000 or more are paid 50% at kickoff and 50% before launch. Each payment has its own 7-day window, and no payment is refundable once the package is delivered.

Fees paid to other companies on your behalf — such as domains, hosting, premium plugins, AI usage or messaging fees — cannot be refunded by us once purchased.

Delivered orders aren't refundable, but you're still covered: every package includes a post-launch fix period (listed on its page) during which we fix bugs and anything that doesn't match the agreed scope, free of charge.

• Email hello@bostanlabs.com (or use your customer panel) within 7 days of payment.
• Include your order number (it starts with “BL-”) and the email used at checkout.
• We confirm eligibility within 2 working days.
• Approved refunds are sent to your original payment method within 10 working days.