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Bostan Labs

AI chatbots

E-commerce support bot

Answers product questions and 'where is my order?' by looking up real order status.

About this package

Most store support is the same five questions. This bot answers product and policy questions and looks up live order status from Shopify or WooCommerce.

Returns and complaints go straight to your team with the order details attached.

What's included

  • Trained on products and policies
  • Live order status lookup
  • Returns request flow
  • Human hand-off
  • Support dashboard

Not included

  • Helpdesk subscription
  • Processing returns

How it works

  1. 1

    Kickoff

    A short call or written brief to confirm goals, content and deadlines.

  2. 2

    Plan & approve

    You approve a written scope before any work starts.

  3. 3

    Build

    We connect your store, train the bot on products and policies and test order lookups.

  4. 4

    Review & handover

    We test the bot against your real questions, tune the answers and go live together.

Questions about this package

What we'll need from you

  • Shopify or WooCommerce admin
  • Shipping and returns policy
  • Top support questions

AI chatbots

“The chatbot answers about 70% of our questions now. My team finally has time for the customers who actually need them.”
Daniel OkaforHead of Support, Parcelly

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